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Refund policy

Thank you for shopping with us! We want to ensure your satisfaction, and we understand that sometimes a return may be necessary. Please take note of our return policy outlined below:

  1. Time Limit: The customer has 7 days from the date of receiving the products to initiate a refund application.

  2. Product Condition: The returned products should be in perfect condition, unused, and in their original packaging with all labels and accessories intact.

  3. Return Window: Once the refund application is accepted, the customer has an additional 7 days to return the product(s), making a total of 14 days from the receipt of the order.

  4. Return Shipping: The customer is responsible for providing the return shipping for the garments.

  5. Return Address: Please send the garments to our company's office at the following address: JANTAMINIAU Calle José Ortega y Gasset, 23 - Bajo 1º / Madrid, 28006 / Spain

  6. Refund Process: The refund will be processed using the same payment method chosen during the purchase.

  7. Reimbursement Timeframe: The reimbursement will be made within the time limits set by the payment operators.

  8. Shipping costs will not be refund in returns.

  9. Late Returns: If the return is initiated after the specified time limit, JANTAMINIAU (the company) reserves the right to reject the return.

Should you want to exercise your right of withdrawal, pursuant to the Royal Legislative Decree (Real Decreto Legislativo) 1/2007, of November 16th, which approves the consolidated text of the General Law for the Protection of Consumers and Users (Ley General de Defensa de Consumidores y Usuarios) of your order, you may do so by written notice of cancellation within the seven (7) working days of receipt of your purchase. In this regard, you should send us written notice to confirming your intention to terminate the agreement by right of withdrawal and including the order number that was given to you upon purchase. The product(s) must be returned to us immediately, in the same condition that it was received and at your own cost and risk. Please, remember that you have to bear the costs of returning the product and that you are responsible for the damages the product(s) may suffer until receive by us, since our free pick up service does not apply to cancellations by right of withdrawal. The product should be sent to JANTAMINIAU, C/ Ortega y Gasset 23, 28006 Madrid, Spain. Please keep proof of shipment in case disputes may arise. We will reimburse you the total amount of your purchase in the same payment method chosen upon purchase of the product, shipping costs included, within no longer than 7 days since the product arrived.

The amount of your purchase will be reimbursed in the same payment method chosen upon purchase of the product. Shipping costs will only be reimbursed if the product is defective or if it is a cancellation by right of withdrawal. Shipping costs will not be reimbursed under any other circumstances.

Please note that credit card refunds may take up to 10 days until your bank processes them, subject to the closing times of the card issuer. Regrettably, JANTAMINIAU will not be responsible for this under any circumstances.


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